PIM Agent

Job description

We are seeking a talented and detail-oriented individual to join our team as a  PIM Agent  with proficiency in German and English. As a  PIM Agent , you will play a crucial role in managing product information and ensuring accuracy across various platforms.

Key Responsibilities :

·  The qualified initial processing of incoming orders according to compliance rules
·  Control of orders through an active and professional order tracking
·  Customer and service provider support via phone when/ if applicable
·  Ensuring service and quality order processing using appropriate and also cross-team measuring
·  Ensuring the commissioned scope of services taking into account the customer requirement
·  Archiving/documentation of all necessary information
·  Processing incoming complaints considering the specified service levels
·  General administrative tasks (office organization/administration

Profile Key Requirements:

·  Experience in the customer service sector, in areas such as real estate or insurance, craft business or call centers carry an advantage
·  Completed trainings for commercial or technical qualifications (e.g., roofers, heating, air conditioning and plumbers, bricklayers, electricians, etc.)
·  Strong communication skills on the telephone and support for customers
·  Good knowledge of MS Office (Excel, Outlook, Word, Power Point)
·  Ability to work independently, carrying solid organizational skills (Dispositional skills)
·  Very good knowledge of Italian and English, both spoken and written

The benefits we offer, besides our great way of living at work, are:

Foundation:
 

·  Monthly transportation allowance
·  Meal allowance
·  Subscription to private medical services provider
·  Gift tickets for Easter and Christmas

Health and Well-being:

·  Additional vacation days based on seniority in AZP
·  Corporate seminars

You grow:

·  Local and International Career opportunities
·  4 different Volunteering Teams you can be part of
·  Wide training curricula
·  All you can read with LinkedIn Learning & Bookster

Attractive compensation package:

·  Fixed salary compensation + performance bonus

 

59309 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.