Operations Manager/Senior Manager - Service Recovery | Hybrid

Job description

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

 

What you do:

You will lead a team within an assigned department of the Enterprise Operations business unit. Execute important practices, processes and methodologies to implement change within the Operations division. You will report to the Operations Senior Director.

·  Executes and guides programs and projects to implement division priorities and important projects. Coordinate and align resources across the division to support the project agenda. Achieve project performance targets (time, quality, budget) while monitoring controls and mitigating risk.
·  Promotes a customer-centric environment within the team and builds successful relationships with internal customers. Demonstrate responsiveness by gathering input and feedback from internal customers. Implement continuous process improvements to deliver and maintain a high-quality end-to-end change implementation experience and improve quality of project results.
·  Maintain a solid controls framework through assessing risk and validating results. Support business capability and system owners through a deep understanding of process, system, and control capabilities. Identify, report, and escalate risks and implements mitigation strategies. Helps define innovative strategies and projects to enhance controls framework within own domain.
·  Coordinates divisional resources to support large-scale change programs in consideration of the evolving service strategy. Assess the impact and readiness of teams and partners with capability owners and business leaders to influence change within functional departments.
·  Coaches and develops team members to support the change implementation strategy. Partner with employees to create development plans and conduct regular career coaching conversations. Solicits employee feedback and builds/executes employee engagement action plans. Leverage workforce planning models to assess staff needs and deliver results.
·  Establishes strong and successful working relationship with peers, Operations leaders, main business partners, and vendors to deliver high-quality end-to-end project and change implementation projects.

 

What you bring:

·  2+ years of experience required: financial, insurance and operations; proven successful strategic leadership, business acumen, relationship and customer service skills
·  Two year degree required: business or related field, or equivalent work experience

 

What we offer:

At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we're recognized as a top workplace employer.

56200 | Customer Services & Claims | Management | Allianz US Life | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us.  Let’s care for tomorrow.   

Nearest Major Market: Minneapolis