Medical Services Coordinator (English-speaking)

Job description

Join a global insurance and assistance leader and make a real impact when customers need it most. As a Medical Services Coordinator, you’ll be the frontline link between patients, hospitals, and insurers—handling inbound/outbound calls, arranging doctor appointments and hospital admissions, and coordinating emergency medical evacuations. You’ll keep every case moving smoothly by documenting accurately in our systems, communicating clearly with all parties, and following established medical and service protocols. You’ll work with supportive colleagues in a fast-paced, international environment, and build skills that can grow your career—while helping deliver timely, high-quality care to customers across Asia and beyond. Your work ensures every customer receives the right help, at the right time.

Note: This role will be employed under Allianz Partners International Assistance Services (Beijing) Co., Ltd.

Key Responsibilities:

• Handle inbound/outbound calls; provide empathetic, professional support in emergency and non-emergency situations; assess needs and offer solutions
• Coordinate medical services (doctor appointments, hospital admissions, emergency medical evacuations) with providers, insurers, and relevant parties
• Accurately document all interactions and services; maintain confidential, up-to-date records; prepare scheduled reports for the Supervisor
• Communicate clearly with clients on services and coverage; manage complaints and escalate when necessary
• Ensure activities comply with regulations and company policies; join training; contribute to service quality improvements
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. 

Key Qualifications:

• Diploma or Bachelor’s degree
• 1+ year working experiences in a large-scale customer service contact center, in telecommunications, hospitality tourism, aviation or insurance industry is considered desirable
• Exceptional customer service, active listening, and clear verbal/written communication
• Ability to handle high-stress situations calmly and efficiently
• Proficient with computers and CRM software; strong typing skills
• Strong time management and sound decision-making
• English and Mandarin proficiency (oral and written), Cantonese is an advantage.

Good to have (not required)

• Degree, certification, or experience in a healthcare-related field
• Experience in medical assistance, emergency services, or insurance

Working Pattern and Location

• Rotating shifts including nights; 5 days/week, 8 hours/day; 2 days off/week
• Public holidays may be rostered
• Office: Chaoyang, Beijing; 北京市朝阳区姚家园南路一号，惠通时代广场 7号楼A座 邮编 100123 

Benefits: Private insurance, Yearly bonus, Allowances, Incentive

Key benefits:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

91360 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset   management companies in the world. Caring for our employees, their ambitions,   dreams and challenges, is what makes us a unique employer. Together we can   build an environment where everyone feels empowered and has the confidence to   explore, to grow and to shape a better future for our customers and the world   around us. 

At Allianz, we stand for unity: we believe that a united world is a   more prosperous world, and we are dedicated to consistently advocating for   equal opportunities for all. And the foundation for this is our inclusive   workplace, where people and performance both matter, and nurtures a culture   grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural   background, age, gender, nationality, religion, social class, disability or   sexual orientation, or any other characteristics protected under applicable   local laws and regulations. 

Join us. Let's care for tomorrow. 

How we hire 

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.