IT ServiceDesk Specialist (m/f/d)_277

Job description

About the Job 

We are looking for an experienced IT ServiceDesk Specialist to join our team, who will provide technical support for the dedicated Allianz insurance office in Pardubice. This position is ideal for a candidate with previous IT support experience who is able to effectively resolve technical issues and contribute to the optimization of IT services.

What you do

• Providing technical support to Allianz insurance company employees, solving more complex IT problems including hardware, software and network issues.
• Manage and maintain IT equipment in the workplace, including updates and configurations.
• Escalation and coordination of solutions to more complex problems with higher levels of support.
• Documenting and monitoring all incidents in the ticket management system, ensuring their timely resolution.
• Active collaboration with the IT team to improve processes, implement new technologies and procedures.
• Training and supporting users in IT, ensuring their effective use of technology.

What you bring

• Minimum 2 years of experience in IT support or similar position.
• Advanced knowledge of Windows operating systems, office software and networking technologies.
• Strong communication skills, ability to effectively problem solve and provide user support
• Basic knowledge of AI technologies, principles, and their practical use
• Ability to work independently and in a team, proactive approach to problem solving.
• Fluent Czech is a must, English on intermediate level as a minimum

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

72170 | IT & Tech Engineering | Professional | PG08 | Allianz Technology | Full-Time | Permanent