IT Service Demand Manager (Senior)

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

 

Job role

 

This is a senior level position for a IT Demand Manager role, for Allianz Reinsurance, working together with other functions, overseeing  the relationship to the Service Provider and the contractual framework and monitoring the service supply. 

 

What will you do

 

-    Monitoring service supply with respect to service level agreements
-    Overseeing the relationship to the Service Provider and the contractual framework
-    Review the Service Agreements and the fulfillment for the Service Agreements based on monitoring information requested from the Service Provider
-    Ensure compliance to regulatory and AZ Group IT Governance ( e.g. VAIT, Allianz IT Policy, Group Outsourcing Policy)
-    Initiate and manage change initiatives and complex projects where necessary
-    Initiate and drive IT Service Management processes analysis and improvements
-    Contribute to IT cost planning with in-depth knowledge about own services and quantity structures
-    Foster reliable relationships with relevant stakeholders and interfaces
 

 

What you bring

 

- previous experience as a Service Manager/ Demand Manager/Project Manager/ Customer Support Manager- min 2 years;
- good understanding of Service Management and ITIL best practices;
- Agile methodology understanding is nice to have;
- excellent knowledge of working with the O365 tools (Power point, Excel, Word);
- working with Service Now experience is nice to have;

 

You have

 

 - very good communication skills;
- very good negotiation and mitigation skills;
- very good time management skills;
- fast learner;
- easily adaptable to change;
- good level of understanding Process management;
- fluent in English both written and spoken.

 

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

Fixed salary compensation along with fixed benefits.
Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits  - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level All you can read with Bookster Share Purchase Plan Allowances for special events (Birth Allowance, Losing a Family Member) Flexible working environment (work from home, hybrid)

FlexiBenefits  - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services, Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

 

 

 

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

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