Fraud Analyst

Job description

FRAUD ANALYST– CUSTOMER & OPERATIONS – NSW

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Prepare ad hoc reports utilising a range of AAL data sources, including the data warehouse.
• Provide operational support to all lines of business, offering open source, social media, skip tracing, data analysis and related technical services.
• Undertake internal investigations to reduce outsourcing costs to claims lines; this includes skip trace and social media.
• Provide a professional service and analysis delivered in accordance with requests and agreements.
• Communicate effectively to all stakeholder’s fraud network analysis and social media reporting.
• Assist in the implementation of operational solutions to minimise fraudulent activity.

About you

• Experience of working in a customer service role for a complex, matrixed insurance organisation.
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.