Customer Care Agent

Job description

Responsibilities : 
 

·  Back and Front office activities for customer support;
·  Process medical claims within the agreed company SLA (service level agreement);
·  Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting;
·  Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided;
·  Other Ad hoc duties as required;

Profile Key Requirements 
 

·  Advanced German (B2) and English (min B2) language;
·  1-2 years experience in a similar role would be a plus;
·  Demonstrate experience identifying and implementing problem solving skills;
·  Experience effectively dealing with high volumes and quick turnaround times;
·  Experience in a customer and quality focused environment;
·  Demonstrate experience of working on own initiative on end to end process with little to no direction or supervision while delivering desired results;
·  Experience multi-tasking while meeting challenging deadlines;
·  Strong knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint, Access).
 

 

The benefits we offer, besides our great way of living at work, are:

Foundation:

·  Subscription to private medical services provider; 
·  Bonus will be awarded based on performance (monthly); 
·  900 RON monthly budget on Benefit Platform;
·  Increased budget on Benefit Platform for Christmas and Easter ; 

 

Health and Well-being : 

·  Additional vacation days based on seniority in AZP 
·  Corporate seminars;

 

You grow:

·  Local and International Career opportunities 
·  4 different Volunteering Teams you can be part of 
·  Wide training curricula 
·  All you can read with LinkedIn Learning & Bookster;

 

Attractive compensation package:

·  Fixed salary compensation + performance bonus;

60035 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.