Customer Advisor

Job description

Customer Advisor | Multiple locations

 

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

 We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

 

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone. 

 

You'll be responsible for

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Acting as a technical referral and escalation point for claims staff, assisting with technical advice and disputes.

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Identifying trends from technical complaints to improve customer and business outcomes.

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Supporting the Quality Assurance Framework, providing training at individual and team levels, and assist with onboarding new staff.

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Managing a portfolio of claims, making commercial decisions that benefit Allianz and the customer, adhering to the General Insurance Code of Practice.

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Establishing and maintaining effective working relationships across Allianz and for supporting the delivery of Group TEX frameworks.

 

About you

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Commercial Property or Farm claims experience ( mandatory )

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Experience in claims assessment/management within a complex general insurance organization, managing commercial claims.

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Tertiary qualifications in a relevant discipline and/or ANZIFF/Industry equivalent.

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Demonstrated experience in coaching and developing a claims team at a technical level.

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High-level knowledge and understanding of property claims products.

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Ability to plan, prioritize, and manage competing priorities and demands, and navigate complexity to provide pragmatic commercial solutions.

 

What's on offer

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Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.

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A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.

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An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.

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Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.

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Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.

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Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.

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The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

 

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to  careers@allianz.com.au  for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers