Head Housekeeper

Job description

Key tasks

Key Objective

To be responsible for the professional and cost effective running of the department achieving standards of cleanliness and guest care as laid down in the Hotel policy and procedures

Key Duties

To be responsible for the cleaning of guest rooms ensuring through inspection that standards of cleanliness and guest comfort are maintained in accordance with the procedures manual.
To plan, organise and keep an accurate record by room / area of all deep cleaning carried out to ensure maximum cleanliness and logical work patterns as required by Hotel Policy.
To be responsible for the efficient running of the laundry and cost effective use of all linen within the hotel taking inventory on a regular basis and investigating stock losses as required by Hotel Policy.
To be responsible for the handling of guest laundry and lost property in accordance with Hotel Policy.
To liaise with Front Desk and Maintenance in regard to readiness of rooms with particular attention to guest’s special requirements and VIP rooms as required by Hotel Policy.
To ensure the security of keys, storerooms and guest bedrooms as laid down in the procedures manual.
To liaise with the General Manager regarding use of outside contractors for deep cleaning duties, ensuring work is checked and standards achieved as required by Hotel Policy.
To ensure corridors and staff areas are cleaned to standards specified in hotel policy
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Any other duties assigned by your Manager.
Strive to implement the Accor Asia Pacific Service Vision and demonstrate active use of the Accor Values.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Fidélio
·  Micros
·  Opéra