Training Analyst Systems Administrator

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Primary Job Function:

• Coordinates and completes online course setup on the Global Commercial Learning Management System (LMS) by enforcing use of departmental procedures
• Proactively consults and collaborates with project leads and content developers to ensure LMS design standards are met
• Provides expertise in system functionality and usability during training design and development
• Loads, tests, and releases content in all languages for a global audience in the LMS
• Sets up training surveys and provides reports for training program evaluations through the Metrics That Matter (MTM) system
• Collaborates with and provides status reports to Global Training team lead
• Evaluates the effectiveness of courseware and programming and ensure tracking through the LMS and compliance with AICC/SCORM standards
• Attends calls with help desk and with the SumTotal vendor technical support team for any tickets that need escalating
• Supports instructors and Area LMS Admins with questions regarding process changes and reminders, new training modules posted, support tools, etc.
• Applies knowledge and experience within the commercial organization to the solution of Training IS issues
• Maintains working knowledge of best practices in training and new technologies to develop state of the art approaches to changing development and training needs
• Analyzes industry and professional standards for purposes of informing and making recommendations and modifications to our technology practices and processes

Core Job Responsibilities:

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Leads process teams and projects; identifies scope and outcomes; motivates participants; and drives
• projects to conclusion.
• Works with Subject Matter Experts (SMEs); Area LMS Administrators; Learning Unit Developers; and
• Instructional Designers
• Ensures compliance with all Training Procedures and Policies.
• Maintains change control for all training records.
• Prepares learning metrics for management review.
• Establishes strong working relationships with business areas.
• Establishes priorities and work flow with Learning Management.
• Participates in compliance audits
• Incorporates new technology such as computer-based instruction / multimedia format to enhance learning
• (working closely with the instructional designers and learning unit developers)
• Articulates the virtues of an effective learning system and all its attributes and metrics
• Demonstrates high level of proficiency in training delivery.
• Maintains environment conducive to learning and creates conditions for transfer of learning
• Maintains and analyzes training metrics for efficiencies; effective learning; and continuous improvement
• Ensure LMS system is working and available for use for Sales, Service, and Support staff.
• Evaluate, interact and direct external consultants and outside vendors to implement product programs/updates/improvements, coordinate production, manage implementation and effective learning course material.
• Support USCT page on ADD online and serve and as a liaison with Site and Divisional systems training staff.

Position Accountability / Scope:

• Leads and Supports Area System Administrators, Learning System Specialist(s) and associated Learning
• Coordinator(s)
• Expected results of training activities are employees who can operate in strict compliance with government regulations and ISO
• standards; and who demonstrate increased effectiveness and productivity.
• Provides guidance and technical direction to other levels of trainers.
• Links learning activities to the long - term business strategy.
• This position requires a high degree of self-direction and minimal supervision.

Minimum Education:

Bachelor's degree in Education; Human Resources; Business; Science; Engineering; Operations; Quality

or Instructional Design. Or significant work history (7+ years) combined in training and/or learning – related field the training; HR Master's degree: not required

Minimum Experience / Training Required:

• Strong interpersonal skills (within sites, across sites, between Divisions).
• Good presentation skills (learning concepts, data, projects, etc).
• Communicate well with all levels of the organization.
• Interfaces with other Abbott Sites and Division Learning Groups
• Good analytical skills to demonstrate learning metrics.
• Able to manage multiple client areas (R&D, Commercial, Quality, etc).
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Provides monthly reviews, status reports, and project summaries
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Experience in multiple business areas in a regulated industry
• Strong background (7+ years) in staff development, training delivery, instructional design, basic project management skills
• Experience with Six Sigma tools: LEAN, DMAIC, KAIZEN, RCA, FEMA, CPI, process mapping, etc is desired but not required.
• Demonstrated ability to effectively interface with all levels of management from Site VP to front line supervisors and employees.
• Also interfaces with other Abbott sites. Needs experience in working in a cross - functional work environment.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES: