Technical Services and Sales Specialist I

Job description

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

JOB DESCRIPTION:

This position is a regular position in our Cardiac Arrhythmia Heart Failure (CAHF) Abbott Puerto Rico Sales team. The territory of the position extends from San Juan to Cayey.

Position Summary

• Working under moderate direction, provides educational, sales and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises judgment in planning, organizing and performing work; monitors performance and reports status to manager/supervisor.

Essential Functions

• Acts as the sales and technical interface between the medical community and hospitals and the PR sales office.
• Provides sales and technical (NMD or CRM implant and/or AF procedural case coverage) support in response to field inquiries on a 24-hour, on-call basis.
• Responsible for exceeding revenue plan by developing and adhering to actionable business plan.
• Contacts, visits, and interests clients and potential clients in the Company's products and addresses any client questions and concerns. Interacts with customers and assigned institutions, physicians and technicians, customer purchasing and administration.
• Interfaces with all levels of the sales and sales management staff.
• Remains current on developments in field(s) of expertise, regulatory requirements, and a general knowledge of company and competitor products, markets, and objectives as well as industry trends. Collects and analyzes market and customers data to determine SJM market share in assigned territory.
• Provides support in the following areas: Training events, congresses and medical conventions Clinical studies/data collection Distribution of Technical/Clinical Memoranda in products and issues Trouble shooting New product in-service training to physicians, nurses, device clinic technicians and other sales representatives
• Ensure compliance with all procedures and all applicable regulatory agency requirements.
• Performs other related duties and responsibilities, as assigned.

Education Requirements

• Bachelor's degree in Biomedical Engineering or Science, Biology or Life Sciences preferred.

Experience Requirements

• Minimum of 2 years of technical and/or sales experience in clinical, pharmaceutical, medical device or biomedical engineering.
• Unexpired Puerto Rico driver's license is required since the position requires driving a motor vehicle as usual and integral part of the job.
• Well organized, attention to detail, capable of juggling multiple projects and accustomed to tight deadlines.
• Excellent personal computer skills including MS Excel, Word, Outlook and Power Point.
• Required CRM certification within 6 months of hire date.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communication with ability to effectively communicate at multiple levels in the organization.
• Fully bilingual (English and Spanish).

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