Site Complaint Coordinator

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Our Sturgis manufacturing plant is a large high speed nutrition manufacturing plant. We have 1 liquid packaging line and 4 powder packaging lines. We have heavy FDA regulations to how products are made, packaged and shipped. Our facility has regulations on cleaning equipment and the facility itself. This would be a facility cleaning role inside the manufacturing area.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

·  Fast-paced work environment where your safety is our priority
·  Production areas that are clean, well-lit and temperature-controlled
·  Training and career development , with onboarding programs for new employees and tuition assistance
·  Financial security through competitive compensation, incentives and retirement plans
·  Health care and well-being programs including medical, dental, vision, wellness and occupational health programs, Medical Benefits start day 1
·  Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
·  Vacation – 3 weeks of accrued vacation (1 st yr is prorated) + vacation buy program + 3 personal days + 10 paid holidays
·  Company Paid Pension Plan
·  401(k) retirement savings with a generous company match
·  Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
·  A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
·  A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
·   The stability of a company with a record of strong financial performance and history of being actively involved in local communities

MAIN PURPOSE OF ROLE :

·  Accurately evaluate, review, assess, and process complaints in a uniform and timely manner. 
·  Evaluate complaint documentation and investigation information to determine what level of further investigation, if any, is required to determine a possible failure of a device/product, labeling, or packaging to meet any of its specifications.
·  Conduct final closure review of complaint case information.
·  Review complaint case information for correct application of procedures, codes and documentation where returned product investigation is not required.

MAIN RESPONSIBILITIES :

·  Be proficient with the complaint handling process and be able to review and assess customer complaints associated with division's products.
·  Ensure evaluation and closure of complaints are performed in a timely manner.
·  Identify cases requiring additional information and request information from appropriate sources.
·  Document evaluation and closure activities clearly and accurately, utilizing software applications, computers and databases.
·  Maintain files per procedures.

QUALIFICATIONS :

Education

Education Level

Associates Degree (± 13 years)

Experience/Background

Minimum 2 years

2 years of experience in quality related experience

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is a veteran / US military-friendly employer.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews

     

The base pay for this position is
$24.45 – $48.95/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Operations Quality

     

DIVISION:

ANSC Nutrition Supply Chain

        

LOCATION:

United States > Sturgis : Building 01A

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf