Senior Ambassador

Job description

JOB DESCRIPTION:

Senior Ambassador is responsible for managing and expanding medium to large existing accounts, improving customer relationship and satisfaction, improving profitability of accounts, and handling first line service.

Responsibilities

·  Act as trusted partner and advisor as Abbott’s main contact to customers
·  Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
·  New product and menu expansion targeting and sales support
·  Prepare and execute regular customer business reviews
·  Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.
·  Management of medium to large accounts, maintain network customer satisfaction
·  Experience sharing and support for Ambassador in the team

Requirements

·  Degree in medical technology, life sciences or business or equivalent
·  Knowledge of medical laboratory science is preferred
·  Fluent in Cantonese and English. Knowledge of Mandarin is preferred
·  Computer knowledge
·  At least THREE year of relevant experience

     

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

HIAC Core Lab

        

LOCATION:

Hong Kong > Hong Kong : 20/F, AIA Tower, 183 Electric Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable