Representative I, Customer Service

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

·  Career development with an international company where you can grow the career you dream of.
·  Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
·  An excellent retirement savings plan with high employer contribution
·  Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit  an affordable and convenient path to getting a bachelor’s degree.
·  A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
·  A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Livermore, CA, Orlando, FL, or Gainesville, FL locations in the Abbott Heart Failure, Acelis Connected Health business.  Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.

Principle Responsibilities

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

·  Responsible for sustaining call center expectations
·  Responsible for maintaining patient reorder compliance
·  Responsible for achieving department NPS goals.
·  Responsible for achieving and maintaining department KPIs
·  Completes cases and activities per department standards
·  Maintains patient records and verifies account accuracy
·  Contacts patients for updated insurance information
·  Actively participates in and attends department meetings
·  Communicates prescription revision request to clinic support teams
·  Contacts referrals to complete new patient welcome calls
·  Receives and process new referrals for out of warranty replacements Neuromodulation & CardioMEMS
·  Facilitates equipment replacement needs for in warranty or out of warranty equipment
·  Schedules patient’s annual preventative maintenance
·  Other duties as assigned

Required Qualifications

·  Associate degree or equivalent work history
·  Spanish Speaking Preferred
·  Some data processing experience preferred

Preferred Qualifications

·  Capability of typing 40 wpm
·  Minimum of one year of customer service experience
·  MS Office knowledge

Physical Requirements/ Competencies

·  Must be able to work at a computer workstation for extended periods of time
·  Excellent interpersonal and phone etiquette skills
·  Detail & Team Oriented
·  Professional communication Skills
·  Time Management Skills
·  No lifting over 10 pounds required without assistance

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

     

The base pay for this position is
$15.15 – $30.25/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

HF Heart Failure

        

LOCATION:

United States > Gainesville: 6020 NW 4th Place, Suite A

     

ADDITIONAL LOCATIONS:

United States > Livermore : 6465 National Drive, United States > Orlando : 30 S. Keller Road

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf