Junior Customer Support Specialist (m/f/d)

Job description

JOB DESCRIPTION:

ABOUT ABBOTT  

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.  

 

W ORKING AT ABBOTT    

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:  

· 
Career development with an international company where you can grow the career you dream of 

· 
An attractive benefits package

· 
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.  

· 
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.  

· 
A challenging position in a fast-growing crisis independent industry

· 
To become part of a dynamic, highly educated, highly skilled, and motivated team

· 
Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication

· 
Multi-national environment, where we foster the development of our talents within the enterprise 

Abbott Medical GmbH in Eschborn is looking for a

Junior Customer Support Specialist (m/f/d)

as Remote Care Technical Support Specialist (internal title).

ROLES & RESPONSIBILITIES

·  Providing technical customer support in the field of Remote Patient Monitoring and Cardiac Rhythm Management (CRM) devices.
·  Providing technical information to customers in response to inquiries/reports from the field.
·  Performing product evaluations and testing based on reports from the field.
·  Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
·  Conducting product training to in-house personnel.
·  Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
·  Providing technical response to corporate Abbott website inquiries.
·  As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house).
·  Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.

EDUCATION & COMPETENCIES

·  Apprenticeship or degree in medical/electrical/mechanical technology or similar or experience in a similar support/troubleshooting/customer service position
·  Strong engagement with customers/interpersonal skills
·  Excellent verbal and written communication skills in German and English
·  Good experience in use of analytical tools and software
·  Ability to work effectively within a team in a fast-paced changing environment

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

 

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.  

 

Connect with us at  www.abbott.com , on Facebook at  www.facebook.com/Abbott  and on Twitter @AbbottNews and @AbbottGlobal. 

     

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Germany > Hesse : Helfmann - Park 7

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable