IT Infrastructure Specialist
Lima, Perú IT development
Job description
JOB DESCRIPTION:
Primary Function
Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation.
Core Job Responsibilities
Constantly monitor individual queue to resolve routine and non routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation point
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Main requirements
Bachelor's Degree in Engineering
Fluent English, advanced as a min
Experience minimum of 2 years in IT operations
Relationship Management
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
JOB FAMILY:
IT Operations
DIVISION:
GIS Global Information Services
LOCATION:
Peru > Lima : Alta Vista Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable