Hospital2Home Coordinator - Sittingbourne

Job description

JOB DESCRIPTION:

Abbott Nutrition is recruiting for a Hospital 2 Home Coordinator to be based in Sittingbourne.

Abbott manufacture specialist medical food and equipment for enterally (through tubes) fed patients. We aim to improve patient quality of life and meet their nutrition needs.

Hospital2Home's (H2H) role is to support the patient's feeding once they have left the hospital and returned home. This can be a challenging time for patients and our aim at H2H is to ensure that all of our patients are fully supported. Liaising with healthcare professionals and GPs to ensure they have the feeding products they need and contacting patients monthly to check their stocks and arrange deliveries.

H2H work closely with our dedicated nursing service who oversee the clinical aspect of patient feeding. Our H2H Customer Service Coordinators play an integral frontline role and are committed to delivering the highest level of service to our patients. This is a position for someone who wants to make a difference to people's lives.

Key Skills

• Customer Service experience in a busy environment
• A caring and empathetic attitude
• Positive, proactive and customer focused
• Professional and confident telephone manner
• Competent IT skills and ability to learn new systems
• Excellent verbal and written communication skills
• Ability to prioritise, multi-task and work under pressure
• Developed interpersonal and organisational skills
• Ability to work as part of a team

Main responsibilities

• Provide the highest levels of customer care to both patients and healthcare professionals
• Arrange patient deliveries via telephone and email
• Answer patient and stakeholder enquiries, resolving all queries that might arise
• Use our internal database to log all patient and healthcare professional communication
• Manage daily workload as delegated by lead coordinator
• Communicate with internal and external stakeholders by phone and email
• Saturday morning and on-call rota as required (paid as overtime)
• To meet all internal targets
• Other duties include but are not limited to - updating of patient records, processing chemist orders, prescription collection, pump troubleshooting and uplifts.

As you'd expect from a global healthcare company, Abbott look after their employees and offer a fantastic range of benefits including:

• Competitive salary
• 33 days holiday (including bank holidays)
• Pension scheme contribution of (at maximum) 12%
• Private healthcare
• 4 x salary life assurance
• Monthly performance related bonuses
• Customer service-related qualifications
• Top performers monthly rewards
• Overtime
• And a flexible benefits scheme enabling enrolment in:
  - Cycle to work scheme
  - Buy and sell annual leave
  - Abbott share scheme
  - Private healthcare for your family
  - Critical illness and personal accident cover
  - Dental insurance
  - Retail vouchers
  - Private gym discounts

This is role for someone who wants to make a difference to people's lives. All new starters will undertake a 3-month training programme overseen by our team trainer.

Our team work 7.5 hours per day Monday to Friday on a shift pattern covering 8.00am-6.30pm. Coordinators work one Saturday a month 9.00am-1.00pm paid at x1.75 on top of salary. There is ample opportunity for additional overtime and once fully trained you will have the opportunity to work on-call shifts from home, paid as overtime.

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