Hospital 2 Home Coordinator
Sittingbourne (Kent) Health
Job description
JOB DESCRIPTION:
Abbott Nutrition is recruiting for a Hospital 2 Home Coordinator to be based in Sittingbourne.
Abbott manufacture specialist medical food and equipment for enterally (through tubes) fed patients. We aim to improve patient quality of life and meet their nutrition needs.
Hospital2Home's (H2H) role is to support the patient's feeding once they have left the hospital and returned home. This can be a challenging time for patients and our aim at H2H is to ensure that all of our patients are fully supported. Liaising with healthcare professionals and GPs to ensure they have the feeding products they need and contacting patients monthly to check their stocks and arrange deliveries.
H2H work closely with our dedicated nursing service who oversee the clinical aspect of patient feeding. Our H2H Customer Service Coordinators play an integral frontline role and are committed to delivering the highest level of service to our patients. This is a positon for someone who wants to make a difference to people's lives.
Key Skills
- Customer Service experience in a busy environment
- A caring and empathetic attitude
- Positive, proactive and customer focused
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal and written communication skills
- Ability to prioritise, multi-task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
Main responsibilities
- Provide the highest levels of customer care to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication
- Manage daily workload as delegated by lead coordinator
- Communicate with internal and external stakeholders by phone and email
- Saturday morning and on-call rota as required (paid as overtime)
- To meet all internal targets
- Other duties include but are not limited to - updating of patient records, processing chemist orders, prescription collection, pump troubleshooting and uplifts.
Our fast-paced team work a varied shift pattern, covering Monday-Friday between 8am-8pm and one Saturday a month 9am - 1pm.
As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
JOB FAMILY:
Customer Service
DIVISION:
ANI International Nutrition
LOCATION:
United Kingdom > Sittingbourne : Sovereign House
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Not Applicable