Field Service Engineer

Job description

JOB DESCRIPTION:

About Abbott :

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Job Summary:

Working in the field, under the supervision of the Technical Service Supervisor, the primary responsibility is to ensure that Abbott Vascular Division Capital equipment performs properly and safely by performing site visits, installs, service calls for repairs, hardware, and software upgrades, as well as preventative maintenance in order to meet the equipment standards, In conjunction with this primary responsibility. Field Service Engineer will ensure Customers are happy and satisfied with the services and should able to bring in a value for service to Customers. Field Service Engineer must document their daily work performed and prepare an accurate report in the given standard format and capture in an online tool. FSE should meet the Service KPIs and Goals set year on year. Building technical competency is crucial, will need to successfully complete trainings on specific equipment when organized time to time.

Job Responsibilities:

·  Travel during normal working hours to accounts based on a weekly schedule under Technical Service Supervisor or appointed Customer Support staff, to perform services on capital equipment including:
·  System Installs: install new Systems, demonstration Systems for conferences or training, rental Systems, and loaner Systems. Train Bio-Medical staff during system installs on preventive maintenance steps and basic troubleshooting per given guidelines
·  Service Calls: Perform necessary repairs or parts replacement based on Tech Support’s diagnosis and troubleshooting of System problems for equipment in the field.
·  Preventative Maintenance: Perform routine preventive maintenance work on AVD equipment in the field.
·  Software and Hardware Upgrade
·  Organize parts or Modules to ship to BU for return credit or repair & return in coordination with Customer Support staff.
·  Provide complete, accurate and regular Service documentation and records to AV Service system, including:
·  Service reports and System Install reports to be filled and maintained in compliance with Quality and compliance requirements.
·  Based on a weekly scheduled planned by Technical Service Supervisor, coordinate all logistics of arranging service calls and installs including:
·  Airline travel, car rentals and lodging
·  Communication with the account and local Abbott employees to arrange for a service call or install.
·   Sales representatives and Field Clinical Specialist need to be coordinated with on the proposed schedule to arrange for Service or install at the hospital.
·  Participate in required training arranged by Technical Service Supervisor
·  Completion of online training assigned time to time, as and when assigned and before due date without reminders.
·  Cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
·  Performs other related duties and responsibilities, on occasion, as assigned.
·  Complies with quality and regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Qualifications & Requirements:

·  Bachelor's Degree or equivalent experience (emphasis on Electronics or Bio-medical or Computer Science or Hardware Engineering preferred).
·  +3 years field service experience working with medical systems. Preferably worked in Cath Lab systems
·  Having basic knowledge in computer software and hardware would be an added advantage.
·  Demonstrates knowledge of technical and repair skills in the field and in house.
·  Good English-speaking skills, written and oral.
·  Demonstrates strong organizational skills, ability to prioritize tasks and manage time efficiently.
·  Able to work collaboratively and professionally with management, peers, and customers as an Abbott Vascular Division employee.
·  Should be highly self-motivated, ability to perform, having agility and aspiration to grow.
·  Proficient in computer operations, including Microsoft Word, Outlook, and Excel and knowledge in using online software tools like Service max, SAP would be an added advantage.
·  Experience working in a broader enterprise/cross-division business unit model preferred.
·  Ability to work in a highly matrixed and geographically diverse business environment.
·  Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
·  Strong organizational and follow-up skills, as well as attention to detail.
·  Able to meet vendor access policy qualifications for hospitals.
·  Valid driver’s license.
·  Should have a valid Passport
·  Ability to travel approximately 80% of time, including international travels.

     

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

AVD Vascular

        

LOCATION:

Korea > Seoul : SamTan Building, 421 Youngdong-daero, Gangnam-gu

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable