Equipment Customer Service Representative

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Job Title

Equipment Customer Service Representative

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

·  Career development with an international company where you can grow the career you dream of.
·  Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
·  An excellent retirement savings plan with high employer contribution
·  Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
·  A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
·  A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Gainsville, FL location in the Heart Failure Division. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

We are seeking an experienced, high caliber Customer Service Representative. This role is responsible for providing efficient and effective service to customers and clients and maintaining customer/client data in our office system.  In addition, the Customer Service Representative is responsible to handle all aspects of supplying Wound Care supplies to clients and may occasionally handle VAD-related Equipment and Accessories products under direction from others.

What You’ll Work On

·  Answers inquiries from customers and clients and documents interaction within Brightree database
·  Represents Continuum to internal and external customers and clients to assure a high level of customer/client satisfaction
·  Maintains customer/client information in accordance with HIPAA, PHI and regulatory requirements
·  Plans and implements office systems, filing systems and manages customers, clients and sales orders in Brightree
·  Inputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain customer approval/signature
·  Compares client requests against signed prescription and obtains updated prescription from customer if necessary
·  Generates sales orders in Brightree for wound care supplies and ships wound care supplies to clients
·  Follows up on delivery information and updates Brightree as appropriate
·  Maintains thorough and accurate records of work performed
·  Maintains knowledge of and adheres to processes, policies and procedures
·  Escalates issues as necessary for guidance from others

Required Qualifications

·  High school diploma
·  Minimum of one year experience in a customer service role or equivalent combination of education and experience

Preferred Qualifications

·  Basic computer and clerical skills
·  Flexibility and the ability to work independently and within a multidisciplinary team
·  Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources
·  High degree of attention to detail in a high volume environment
·  Good planning and organizational skills, including ability to meet deadlines
·  Problem Resolution and follow-up skills
·  Ability to multi-task and work in a fast-paced environment
·  Ability to operate a computer and use the operational software used by the office along with Microsoft Office
·  Working knowledge of Brightree software desired

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is
$16.55 – $33.15/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

HF Heart Failure

        

LOCATION:

United States > Gainesville: 6020 NW 4th Place, Suite A

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf