Electronic Data Interchange Specialist - Global Business Services

Job description

JOB DESCRIPTION:

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused environment where employees are accountable and encouraged to develop themselves.

The Electronic Data Interchange (EDI) Specialist 2 is responsible for Electronic Data Interchange (EDI) and Global Healthcare Exchange (GHX) aspects of the business. This role handles back-office functions as part of the GBS EDI Team, including coordinating and executing various process improvements. Must be comfortable working closely with multiple internal business functions, as well as external customer EDI functions, to investigate escalated issues and drive solutions with minimal supervision. is responsible to help drive efficient business systems processes and metrics reporting.

Duties and Responsibilities

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Maintain all Electronic Data Interchange (EDI) tables in SAP and work closely with the Master Data team to ensure customer and material master data integrity so that system functionality is maintained.

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Identify and investigate EDI processing errors and determine a timely resolution.

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Maintain knowledge of EDI transactions and stay up to date on protocols and standards.

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Collaborate with EDI provider to ensure mappings are functioning properly. Facilitate new mappings as needed.

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Execute SAP Test Scripts based on needed system changes.

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Coordinate and test all EDI implementations/integrations alongside our EDI provider.

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Manage effective internal and external communications for issues involving EDI transactions and customer implementations.

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Document and maintain all business-system-related procedures.

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Monitor inbound documents (iDoc), transmission and error reports, daily logs and processes.

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Work with IT organization to coordinate EDI and Optical Character Recognition (OCR) maintenance and enhancement.

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Foster collaboration across the business to facilitate the design, review, and evaluation of existing / proposed manual and automated operations.

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Execute applicable Quality System processes and monitor the accuracy of service provided

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Other duties as assigned.

Key Position Competencies

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Functional/Technical Skills

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Problem Solving

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Analytical and Detail-Oriented

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Time Management

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Results Oriented

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Interpersonal Savvy / Collaborative

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Customer and Quality Focused

Minimum Qualifications

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Must possess strong SAP, EDI and overall technical skills

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Must be proficient in MS Word, Excel and Outlook

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Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

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Must have ability to gather project requirements and specifications for improvement.

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Must be able to communicate professionally and clearly present solutions to non-EDI teams

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Must prioritize and execute tasks in an efficient and timely manner

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Must be able to work effectively in a fast-paced environment with shifting priorities

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Must effectively collaborate with others

Education & Experience

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Bachelor’s Degree required

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Two or more years EDI experience or other sales order automation solution required

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Experience with EDI integration and understanding the different transaction types

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SAP or other ERP system experience required

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Functional knowledge of Finance, Customer Service, or Supply Chain end-to-end processes preferred

· 
Experience with process mapping preferred

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

IT Business Relationship Management

     

DIVISION:

ARDx Abbott Rapid Diagnostics

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)