Customer Service Specialist (office based)

Job description

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK and the role is based in Loughton (Essex) . 

This role is part of the Customer Service team supporting the bookings of our clients’ medical appointments in our 23 medical centers in the UK. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiency and effectiveness of Customer Operations.

What You’ll Do

You are responsible for providing support in customer service functions in order to continue to provide our customers with the very best service possible. To achieve this you will be expected to:

·  Liaise with clients, medical centers, healthcare professionals and external providers to ensure appointments are booked properly in the system 
·  Deal with queries for bookings already made (via email or phone calls)
·  Work methodically to ensure that standard operating procedures are followed and that workload is prioritised appropriately to meet agreed SLA’s / KPI’s

Required Qualifications

·  Previous experience within an administrative or customer service role
·  Excellent verbal, written and communication skills
·  A dynamic team player who is collaborative but leads by example
·  IT literate with a good level of experience in Word, Excel & Outlook

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

·  Career development with an international company where you can grow the career you dream of.
·  A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
·  A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

United Kingdom > Loughton : Langston Road, Prospect Business Park

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable