Customer Service Specialist

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

     

JOB DESCRIPTION:

About Abbott

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Des Plaines, IL, currently has an opportunity for a Customer Service Specialist.  You will support Abbott Molecular’s sales growth by providing customer assistance with regard to a specialized area of expertise; supporting the ability of AM’s global customer service organization to maximize customer satisfaction and product loyalty.

WHAT YOU’LL DO

·  Provides focused expertise within a specific area in customer service operations, or coordinates, in a lead capacity, a specific
·  area of operations (i.e.
·  International ordering, National Accounts, etc.).
·  Process customer orders by phone, fax, e-mail, Ecommerce or EDI.
·  Maintains customer files in accordance with department policy.
·  Perform direct verbal and written communication with customers.
·  Independently resolves customer issues with other departments such as planning, shipping, purchasing, marketing, sales, IT
·  and contracting/pricing.
·  Takes initiative to develop, resolve and implement process improvements that enhance the organizations capability to deliver
·  timely and effective customer service in area of expertise.
·  Leads projects cross-functionally when required.
·  Process with direction credit requests, debt memos, exceptions to policy, product allocation and other areas that may impact
·  the balance between customer satisfaction and cost efficacy.
·  Trains other members in customer service team on subjects within their area of expertise.
·  Applies knowledge to assist others to understand the impact of process improvements.
·  Applies a working knowledge of pricing structures and policies.
·  Demonstrates the ability to work in a team environment Create/Updates department procedures as required Create/Modifies
·  customer accounts May perform other duties as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

Minimum 3 years of business related experience.

High School Diploma or GED required.

     

JOB FAMILY:

Customer Service

     

DIVISION:

AMD Molecular

        

LOCATION:

United States > Des Plaines : DP01 Floor-1

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf