Customer Service Executive

Job description

JOB DESCRIPTION:

MAIN PURPOSE OF ROLE

Responsible for the day to day consignment operations of a customer service and strive for Total Customer Satisfaction (TCS) by resolving internal and external customer inquiries and serve as the primary link between the company, distributor and customers. Responsibilities include processing and monitoring to ensure that distributor replenish stocks on time, used products updated on time in R5 and follow up with PO’s for billing. Also involved in the centralized planning and coordination of logistics, which includes inventory control and consignment stock count reconciliations. Able to handle most assignments independently.

MAIN RESPONSIBILITIES

· 
Plan and work towards achieving company vision, mission and strategies.

· 
Maintain full compliance with corporate Finance, Compliance and Regulatory & Quality policies and procedures and maintain all required records with regards to Customer Service and Inventory Management.

· 
Order processing and follow through order fulfillment. Promptly address customer and sales force queries.

· 
Inventory Management by monitoring inventory level, (DOH), consignment stock counts, weekly orders, write offs, short expiry, stop shipment, products return to Herleen,.

· 
Assist sales department in product launch, product discontinuation, backorders, proctorship, quality hold and any others as deem necessary by Country Manager and Financial Controller.

· 
Provide inventory and sales data  and related analysis when required

· 
Assist in related Quality Compliance functions if required

· 
Other related tasks / projects may be assigned from time to time

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

AVD Vascular

        

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)