Customer Service Associate

Job description

JOB DESCRIPTION:

RESPONSIBILITIES:

• Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution), EDI (Electronic Data Interface), and salesforce.com (CRM)

• Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx North America’s SAP ERP system

• Elevate workflow issues to Order Escalation Specialists in Orlando, Florida to escalate all unsolved customer purchase orders for a timely resolution

• Communicate with supervisor to ensure daily order processing requirements are met • Execute applicable Quality System processes

• Build and maintain good rapport with our Internal Customers

• Provide Idea (‘s) or recommendation based on Team or Customer needs. • Other duties as assigned

BASIC QUALIFICATIONS | EDUCATION:

• Must possess at least College/Bachelor’s Degree

• Minimum 1-2 year(s) experience in a related field required

• Knowledge of SAP or ERP applications preferred

PREFERRED QUALIFICATIONS:

• Must be proficient in MS Office including Excel, Word and Outlook

• Must have good keyboarding and typing skills

• Must have data entry experience

• Must be able to multi-task and meet deadlines

• Must be able to communicate professionally

• Must be willing to work night shift

COMPETENCIES:

• Customer Focus

• Functional/Technical Skills

• Time Management • Problem Solving

• Order Management

     

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

RMDx Rapid and Molecular Diagnostics

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable