Client Services Representative

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Client Services Representative

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

· 
Career development with an international company where you can grow the career you dream of.

· 
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

· 
An excellent retirement savings plan with high employer contribution

· 
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

· 
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

· 
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Richmond, VA currently has an opportunity for a Client Service Representative . The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics’ image with its customers, vendors, and business partners. Abbott RDX imparts the importance of that role, by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service, and supply order calls, as well as responds to customer emails.

Full time Mon - Fri in Office from 11:00 am - 8:00 pm

What You’ll Work On

· 
Demonstrate drive to provide outstanding customer service with clear verbal and written communications

· 
Answer phones, research questions, and document all customer interactions

· 
Flexibility to operate in several systems or platforms and balance tasks throughout the work day

· 
Ability to multitask in handling customers on various reporting platforms

· 
Fostering a customer service culture that strives for 100% customer satisfaction

· 
Strong computer skills on various computer systems

· 
Positive and helpful attitude

· 
Punctuality and attendance

· 
Initiative and attention to detail

· 
Flexible work schedule (shifts run from 8 am EST through 8 pm EST)

Required Qualifications

· 
A high school diploma or GED

· 
Strong verbal and written communication skills

· 
Problem-solving skills

· 
Self-disciplined and self-sufficient

Preferred Qualifications

· 
+3 years of Customer Service experience

· 
A four-year degree from an accredited college or university is strongly preferred

· 
Call center experience strongly preferred

· 
Worked in a metrics-driven environment

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is
$16.25 – $32.55/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

United States > Richmond : 9201 Arboretum Parkway

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf