Ambassador - Cape Town

Job description

JOB DESCRIPTION:

 Position: Ambassador

Division:Abbott Diagnostics Division(ADD)

Reports to: CustomerExperienceDirector

Location: South Africa

Primary Objective of Position

The Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving the profitability of accounts, and handling first-line service

responsibilities:

•Full revenue responsibility for 2-4 MM USD including forecasting and target.

•Act as a trusted partner and advisor as Abbott's main contact to customers.

•Manage and drive the development of their accounts, including key activities such as strategic account management and post-sales implementation process

•New product and menu expansion targeting and sales support.

•Prepare and execute regular customer business reviews

•Manage routine renewals of base business accounts and negotiate long-term contracts.

•Provide first-line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours)

•Provide proactive service

•Perform technical service bulletins (TSBs) less than an equal of 2 hours

•Implement new assays

•Provide ongoing training and coaching to customers

•Oversee progress of cross-functional implementation team (post sale) with Project manager

•Success in this role is measured by service level achievement, economic profitability customer satisfaction score {NPS), contract renewal rate and managed revenue

Knowledge/Experience:

•5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationship, improving profitability of accounts, and handling first line service.

•Proven track record in a similar position supported by management and customer references

•Excellent product and industry knowledge.

•Strong understanding of key stakeholders and customer dynamics

•Strong solution selling and relationship building skills

•Excellent communication skills

•Ability to identify and drive resolution of issues

•Long-term, strategic focus on account

•The position requires the willingness to travel on frequent basis, i.e. on average three days per week.

Qualifications:

•Tertiary Qualification in biomedical science /medical technology required.

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