Ambassador

Job description

     

JOB DESCRIPTION:

Job Title: Abbott Ambassador

Reports To: Regional customer experience Manager

Division: Abbott Diagnostics Division

JOB SUMMARY

Acquisition and sales specialist teams, Value Expansion Representative, Area/ Regional Marketing, Customer Support Center and Technical Service, Finance

·  Actions required to ensure analytical turnaround time for their assigned accounts
·  Account management

CORE JOB RESPONSIBILITIES

RETENTION RATE:

·  Ensure instrument analytical turnaround time (uptime/repair/maintenance)
·  Conduct customer business review (KPI reviews)
·  Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
·  Identify customer training requirements
·  Coach customers and share knowledge (education)
·  Identify and resolve customer pain points (troubleshooting)
·  Replenish and control inventory
·  Build image and brand in eyes of customer
·  “Sell” or reinforce Abbott’s total solution value offering
·  Collect and transmit VOC (Voice of Customer)

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JOB FAMILY:

Sales Force

     

DIVISION:

ADD Diagnostics

        

LOCATION:

India > Chennai : 147 Greams Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 100 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)