Job description

JOB DESCRIPTION:

1.Primary Objective of Position

• The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

2.Major Accountabilities

• Full revenue responsibility including forecasti ng and target performance achievement
• Act as a trusted partner and advisor as Abbott's main contact to customers
• Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
• New product and menu expansion targeting and sales support
• Prepare and execute regular customer business reviews
• Manage routine renewals of base business accounts and negotiate long-term contracts
• Provide ongoing training and coaching to customers
• Oversee progress of cross-functional implementation team (post-sale) with project manager
• Success in this role is measured by service level achievement, economic profitability,customer satisfaction score (NPS), contract renewal rate and managed revenue.

3.Education

• Bachelor's degree in biomedical science/Biology or equivalent experience required.

4.Background

• Minimum of 2 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, specifically Business Management and key stakeholders.
• Excellent product and industry knowledge

• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• Candidates must be fluent in local language and English,additional languages are advantageous
• The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.

5.Impact of position

• Manage and expand existing accounts.
• Managing and improve customer relationships.
• Improve profitability of accounts

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