Head of User experience

Job description

Head of User Experience 


This is Worldline. 

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. 

The opportunity 

The user experience team plays a vital part in bringing the value of Worldline’s products to life for our customers. As the Head of User Experience, you advocate for the customer always, are the visionary leader for the user experience function, and act as translator of business strategy. You will be responsible for shaping the future of our design processes, scaling design systems, and embedding a culture of design excellence across the organization. This role will report to the VP Product Marketing & Product Design, leading a team of 10+ UX/UI designers and UX researchers across offices in the Netherlands, Belgium, and Sweden. 

The role demands an individual who can balance creativity with strategic decision-making. The first accomplishment will be to centralize the team to operate as a tight-knit unified craft, while still being fully embedded in various product teams. The Head of User Experience will establish our design process, culture, and principles, while setting the visual identity of our products and standards for design excellence. A passion for user needs, craftsmanship, and strategy is a must as we build out this function focused on designing the best experiences for our customers. 


Day-to-day responsibilities​ 

You translate business needs into a comprehensive design strategy, while managing resources and budgets to optimize efficiency. 

You lead and coach the product designers to achieve team goals, fostering a culture of creativity, collaboration, and accountability in the process. 

You provide strategic and creative direction to the team, elevating design excellence, consistency, and coherence across all products, including how we build and implement a universal design system. 

You lead the integration of UX research into the design process, ensuring a deep understanding of user needs and behaviours and powering data-driven design decisions 

You collaborate closely with cross-functional teams across product management, engineering, product marketing and others to ensure design work meets technical and business requirements. 

You use data insights and user research to inform designs and enhance the user experience with our products. 

You monitor and analyse market trends, competitor products, and emerging technologies to identify opportunities for design innovation. 



Who are we looking for 

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: 

10+ years of proven product design experience, with a portfolio of exceptional visual design from both them and their team 

Strong leadership skills, with at least 2 years of experience managing and motivating user experience teams 

Exceptional design craft, with a strong understanding of design principles, user experience, and usability best practices 

Excellent written and verbal communication skills, able to effectively articulate design concepts and strategies 

Strategic thinker with the ability to balance setting a creative vision with delivering on business needs 

Organizational savviness, with the ability to align cross-functionally to inspire others and influence product strategy 

Analytical mindset with the ability to interpret data and make informed decisions 




Perks & Benefits 

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: 

Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. 

An exciting salary 

Annual leave policy private medical insurance, an attractive pension scheme plus many more; 

We also operate a flexible benefits scheme, allowing you to purchase discounted products and services; 

Employee Share Program. We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow;  

At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career. 



Shape the evolution. 

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Desired profile

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: 

10+ years of proven product design experience, with a portfolio of exceptional visual design from both them and their team 

Strong leadership skills, with at least 2 years of experience managing and motivating user experience teams 

Exceptional design craft, with a strong understanding of design principles, user experience, and usability best practices 

Excellent written and verbal communication skills, able to effectively articulate design concepts and strategies 

Strategic thinker with the ability to balance setting a creative vision with delivering on business needs 

Organizational savviness, with the ability to align cross-functionally to inspire others and influence product strategy 

Analytical mindset with the ability to interpret data and make informed decisions}

About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis. worldline.com