Trainee Soporte a Customer Satisfaction

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

At (ENTITY) you will contribute to the transformation of our company, the transport industry and society at large. You will: 

List here the main mission and responsibilities. Describe the context of the role in one sentence. Give the candidates a broad understanding of what they would do and deliver. No need to be exhaustive, focus on what’s new, different, or exciting about this role and describe it with strong action verbs (e.g. leading, overseeing, developing, creating). Give a taste of the projects they’ll be working on and who they’ll collaborate with.

 

Your future team

Describe your team in a sentence or two: number of members, roles, backgrounds, team culture … in other words, your team selling points. As an option, you can include here a photo or a video of your team welcoming candidates or describing what they like best working here. You can do that with your own phone, as a team building exercise. It will guarantee you great attention!

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

List here the job requirements in terms of skills, knowledge, and experience but also mindset and motivation. 
Separate between essential requirements (4 to 6 maximum) which would disqualify any candidate, and “nice to have” characteristics. 
Ask yourself if your expectations are inclusive of all possible candidates in terms of gender, nationality, personality etc. 

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:  

This bullet-pointed section should answer the following questions. You may ask team members what they enjoy. 
•    Describe how you care for people and value their wellbeing. 
•    Talk about the atmosphere in the team together with the flexible arrangements and work life balance you offer. 
•    Highlight the opportunities to develop, build a career and work globally or cross-functionally. 
•    Relate to location, physical work environment and services on site when they are selling points. 

Ready for the next move?

Select one of these calls to action or mix them or phrase your personal invitation:
•    If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
•    If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
•    Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today! 
•    Come join us for a cup of coffee or a call. We’ll discuss how we can help each other on our journey together. Here are our contact details / Send us a text message on XXX / Connect with me on LinkedIn. 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

 

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Solicitamos: Trainee Soporte a Customer Satisfaction.

Objetivo de la posición: Brindar apoyo administrativo al área de satisfacción al cliente, contribuir al óptimo desempeño del área y al fortalecimiento de la eficiencia operativa de la empresa, al mismo tiempo que se fomentan el desarrollo profesional y el aprendizaje continuo. 

Requisitos: 

·  Escolaridad: Recien egresados en Lic. en Administración/Ing. Industrial.
·  Inglés: Intermedio.
·  Software: Paquetería Office Intemedio.

Actividades: 

·  Carga de información de los trabajos realizados en campo en sistema Asist.
·  Carga de reclamos en UCHP de los trabajos realizados en campo y que cuentan con una orden de Asist de acuerdo con los parámetros establecidos en el sistema.
·  Preparar soportes de auditoria con los parámetros establecidos de acuerdo con la política de garantías para apoyar al auditor en la ejecución de auditorías de garantías.
·  Captura de reclamos de garantía de parte de clientes corporativos que cumplan con los parámetros de la política de garantías establecidos.
·  Actualizar información de calidad en los pizarrones correspondientes mensualmente.
·  Subir información a la plataforma UH2H de acuerdo con las fallas reportadas por el responsable de la cuenta.
·  Apertura de casos Argus con los soportes e información reportada por el responsable de cuenta clave.
·  Seguimiento en cierre de ordenes de trabajo en LDS para los WSI´s y PSV´s.
·  Actualización de flota de clientes para la asignación de trabajos de garantías o campañas
·  Elaboración de salidas de materiales.
·  Seguimiento a la evaluación de Triage por cliente y por caso.
·  Realizar encuestas de satisfacción a clientes retail que cuentan con un contrato de mantenimiento.

Lugar de trabajo: Tultitlán, Estado de México.

Job Category:  Administrative & Business Support

Organization:  Volvo Buses

Travel Required:  No Travel Required

Requisition ID:  28755