Technical Customer Support Coordinator

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Introduction

Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.

This is us, your new colleagues

Our Connected Services Support team is a multi-cultural team who combine strong communication skills with technical understanding and a clear customer focus. We provide hands-on, first-line support for connected services, working closely with dealers, customers and internal technical experts across the globe. Our collective knowledge is our greatest asset, making teamwork central to everything we do. Each day brings new challenges and opportunities to further develop our expertise as connected services and digital solutions evolve 

Do you just love to

Are you passionate about keeping things running smoothly and ensuring customers stay on the move? At our Uptime Center, we are the heartbeat of our organization, with over 300 dedicated colleagues working around the clock to support our customers across Europe and beyond. Our diverse and inclusive environment brings together more than 30 nationalities, supporting 18 languages—an essential asset in delivering exceptional service to drivers, dealers, and partners worldwide.

·  Your task is to understand the customer's questions and needs in their native language, and operate as first line support between customer and technician
·  You will assist the technical support engineers by collecting, registering, and conveying essential information required for solving the problem.
·  You will actively solve cases related to activation or configuration of Volvo Connect services
·  You will update the customer on the status of their case.
·  You will be translating information.

A perfect match?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

·  Customer focus is your main concern
·  You have good collaboration, communication and facilitation skills
·  Efficient knowledge of basic computer applications
·  You can work meticulously
·  Fluency in English
·  Knowledge of other European languages is a great asset

Ready for the next move?

So if you are interested in automotive technologies and communication and love to learn on a daily basis following the evolution, having a hands on mentality and are ready to join this passionate team of experts, then send in your resume right now! We are looking forward meeting you.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join  Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

At  Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

Job Category:  Sales & Services

Organization:  Volvo Trucks

Travel Required:  No Travel Required

Requisition ID:  28617