Learning Program Mgr. Services & Solutions

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

We are hiring a Learning Program Manager, Services & Solutions. In this position, you will be responsible for managing the sales training curriculum that supports the performance of the sales professionals and sales managers in the organization’s dealer network, as well as Mack Trucks’ Field Teams. Success in your role will be measured by how sales training curricula impact new and used truck and services sales. By working together with key stakeholders and the Learning Design and Development (LDD) team of Mack Trucks Academy, you will manage the design and development of complete training solutions to support the business in achieving its objectives in a fast-paced and dynamic environment.

 

Your responsibilities in this role will include (but not limited to):

· You will act as the primary intake funnel for training needs requests from the business and dealer network.

· You are expected to leverage your functional and industry expertise to interface effectively with stakeholders.

· You will identify solutions in support of commercial business goals, objectives, key projects, and performance improvement initiatives as part of the annual learning business plan process and within the corresponding project budget allocation.

· You will partner with dealers, business partners, and the LDD team to integrate services and solutions sales into existing career training pathways for sales job roles and a supporting curriculum path to achieve performance levels as the dealer associates progress in their career path.

· You will collaborate closely with the LDD team and Content Management Manager to ensure the curricula are properly structured (to include testing and reporting) and existing courses remain relevant for appropriate job roles.

· You will project-manage the overall learning and performance or change project.

· In conjunction with the LDD team, you will conduct root cause analysis to target the underlying elements impacting performance.

· Working with business partners and dealers, you will identify the metrics and key performance indicators (KPI) to be targeted by all learning and performance requests.

· Leveraging data from business partners, you will identify needs, gaps, and opportunities for proactive, targeted performance solutions.

· You will establish accountability and reporting around each major project and report on the impact and Return on Investment (ROI) when feasible, that result from all learning and performance programs in your functional area.

· You will establish clarity of responsibilities and deliverables between the Academy’s Learning and Performance team and business partners.

· You will organize and drive the project kick-off meeting and subsequent milestone meetings for major learning and performance programs.

· You will be responsible for communicating progress to all stakeholders during the development phase of all learning and performance projects in your functional area.

· Partnering with the Academy’s Training Operations Team, you will ensure a marketing and communications campaign supports each program in your functional area.

· You will establish and maintain a governance structure to validate the efficacy of the performance solutions and ensure buy-in with key internal and external stakeholders.

· You are expected to actively pursue self-development activities in learning and performance that improve your project management, human performance improvement, presentation, and negotiation skills and knowledge.

· You will participate in industry conferences, exhibits, dealer meetings, and other commercial activities to expand industry knowledge and understanding of all activities and functions in the commercial trucking business.

· Other responsibilities as assigned by the manager or management.
 

Who are you?

Critical Competencies :

· Customer Focus

· Communicates effectively

· Builds Networks

· Tech Savvy

· Action Oriented

· Collaborates

· Drives Results

· Integrity and Trust

· Business Insight

· Resourcefulness

· Balances Stakeholders

 

Education and Experience:

· You have a BS/BA in Business Administration or equivalent – we may consider relevant experience

· You have a minimum of 5 years’ experience in heavy-duty or medium-duty commercial truck, automotive, construction, or agriculture industry.

· 3 years of experience in the learning and development function.

· Certificate in, or demonstrated understanding of, Human Performance Improvement is desired.

· Demonstrated understanding of basic project management principles and tools.

 

What else?

· Frequent domestic and occasional international travel is required.
 

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:    

· 
Competitive base pay  

· 
Comprehensive medical, dental and vision insurance  

· 
Generous PTO  

· 
Tax deferred retirement plans, varied by business; 401(K) with company match  

· 
Global organization with expansive career growth opportunities  

· 
Volvo Group University for professional and personal development  

· 
Workplace health/wellness and reimbursement programs  

· 
On-campus fitness center and café  

· 
Avid approach to Sustainability  

· 
Culture with a passion for Diversity, Equity, and Inclusion for all  

· 
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.  

 

Ready for the next move?

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. 

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.  

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category:  Competence Development

Organization:  Mack Trucks & Volvo Trucks

Travel Required:  Frequent Travel

Requisition ID:  20676