Application Engineer

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

The purpose of this position is to provide support to Mack Truck dealers in the new truck quote, specification, and order process by providing assistance with configuring truck specifications, including special customer adaptations requested by an end customer. Support will take the form of phone, email, and various system tools used by Mack to communicate feasibility and pricing responses back to dealers and end customers. 

 

This position is located in Macungie, PA. 

 

Core Responsibilities: 
• Handle dealer inquiries on the Sales Engineering 1-800 line, and email as required. 
• Maintain integrity of orders to be built despite: supply chain disturbances, design changes, quality findings, and IT issues.
• Direct and guide dealers and customers in selection of the right vehicles and options for a specific operation. 
• Facilitate meetings and represent Sales Engineering in discussion surrounding changes to in-house vehicle quotes and orders. 
• Ensure vehicle performance via in-house and vendor tools.

Who are you?

Critical Competencies: 
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback. 
• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes. 
• Self-Starter: Ability to work with limited supervision and have the ability and local access to work remotely and efficiently if situations require. 
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders. 
• Flexibility: Performing a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments. 
• Interpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react. 
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress. 
• Priority Setting: Can quickly sense what will help or hinder accomplishing a goal, eliminates roadblocks, and creates focus. 
• Time Management: Can attend to a broader range of activities, uses time effectively and efficiently, concentrates on the more important priorities. 
• Process Management: Good at figuring out the processes necessary to get things done, can see opportunities for synergy and integration. 

 

Minimum Education and Experience: 
• Bachelor’s degree or 2 years creative problem-solving experience.
• Must be familiar with PC operations including word processing, Excel, and PowerPoint applications. Some programming experience a plus.
• Demonstrated ability to work with multiple systems to capture data. 

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:  

• Competitive medical, dental and vision insurance.
• Generous paid time off including paid caregiver and parental leave policies.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

Ready for the next move?

Are you excited to bring your skills and ideas to the table? We can’t wait to hear from you. Apply today! 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

We value your data privacy and therefore do not accept applications via mail. 

 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win. 

Job Category:  Engineering

Organization:  Mack Trucks

Travel Required:  Occasional Travel

Requisition ID:  20679