Technical and Product Support Coordinator - Buses

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

 

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Sitting under the Volvo Group Australia umbrella are Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

 

What you will do

This is the perfect role for a qualified Heavy Vehicle Mechanic or Auto-Electrician to transition from a 100% hands-on role to more of a hybrid role – a customer focused technical role with some hands-on support. You will:

 

·  Partner with customers and the Volvo Bus dealer network (including Truck Centre WA) to provide in-field support and technical assistance across the Perth and WA region
·  Maintain a high level of product knowledge and technical expertise, including our new electric bus technologies
·  Support the Volvo Bus team with quality reporting and inspection of body units
·  Complete assessments of warranty claims
·  Provide in field mechanic or auto-electrical assistance when needed
·  Monitor dealer technical reporting systems

Your future team

Volvo Buses are one of the world’s leading brands of buses and coaches, operating in more than 85 countries. The Volvo Bus Australia team’s success story is well established with 50+ years in the bus industry, and have been market leaders for the last 12 years in Australia. Innovation is a cornerstone, powered by our long experience. We are driven by a passion to help create the cities of the future, free from congestion, emissions and noise. 

Volvo Bus Australia are a team of 23, geographically dispersed across QLD, VIC and WA. You will report to the Contract and Technical Support Manager and work alongside one other Coordinator. 

Who are you?

If you are a people person who is a true team player and holds yourself accountable, then this role may be a great fit for you. In this role, you will also need to bring:

 

·  A Heavy Vehicle Mechanical or Auto-Electrician qualification
·  Proven experience working with buses and/or trucks
·  Excellent interpersonal skills and confident in your communication style
·  A focus on providing positive customer service experiences
·  A strong passion for the automotive industry

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

 

·  A permanent full time position working 38 hours per week
·  $46 to $55 per hour + superannuation + company vehicle + annual company bonus of up to 10%
·  Excellent work / life balance and the flexibility to plan your own day
·  Joining us on our innovation journey – exposure to electric Buses which you diversify your skillset
·  Extensive career opportunities both nationally and internationally within the Volvo Group Australia umbrella
·  Ability to purchase an extra week of annual leave
·  Generous parental leave program
·  Access to our digital wellbeing platform – Sonder - for you and your family

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join  Volvo Group.  Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At  Volvo Buses  you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Job Category:  Sales & Services

Organization:  Volvo Buses

Travel Required:  Occasional Travel

Requisition ID:  7111