Support Advisor with French - Medical Devices (1 year contract)

Job description

An exciting opportunity to join our client's team at a pioneering company in human resources that aligns human elements with technological advancements. We are looking for a Support Advisor with French - Medical Devices (1 year contract) to join this organization.

Responsibilities

• We are looking for multilingual Support Advisors to join a growing international healthcare support operation.
• In this role, you will provide phone and email support to patients, healthcare professionals, caregivers, and internal stakeholders using innovative medical devices and diagnostic solutions. You will troubleshoot technical issues, document interactions, and ensure a high-quality customer experience while working within a regulated environment.
• This is an excellent opportunity for candidates with technical support, IT helpdesk, service desk, medical device support, laboratory support, or customer support experience in a technical environment.
• Key Responsibilities
• Handle customer and staff inquiries via phone and email
• Troubleshoot technical and application-related issues
• Support patients, healthcare professionals, and caregivers using medical devices
• Identify root causes and provide appropriate solutions
• Escalate complex cases to specialized support teams when necessary
• Document all interactions accurately in CRM systems
• Identify product quality concerns and follow escalation procedures
• Support complaint handling activities and follow-up actions
• Maintain compliance with internal quality and regulatory requirements
• Collaborate with technical specialists and cross-functional teams

Requirements

• Fluency in French for professional communication.
• Minimum 1 year experience in:
• Technical Support
• IT Helpdesk
• Service Desk
• Application Support
• Medical Device Support
• Laboratory Support
• Technical Customer Service
• Strong troubleshooting and problem-solving skills
• Experience working with CRM systems and ticketing tools
• Good understanding of IT concepts such as connectivity, networking, software applications, and remote support tools
• Ability to communicate complex information clearly to non-technical users
• Strong written documentation skills
• Nice to Have:
• Experience supporting healthcare, medical devices, laboratory equipment, diagnostics, life sciences, or regulated environments
• Bachelor's degree in Engineering/Information Technology/Medical Sciences/Biology/Biochemistry/Related technical disciplines

In addition to the salary, the company offers the following benefits

• Meal Vouchers (40 lei/working day), Medical Insurance Regina Maria Ultra

What is RSight®

RSight® is a next-generation recruitment solution, committed to the values of fairness, transparency, and human-centric hiring. RSight® aims to redefine recruitment, putting people and potential at the heart of every opportunity.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.

Desired profile

Fluency in French for professional communication. Minimum of one year experience in: * Technical Support, * IT Helpdesk, * Help Desk, * Application Support, * Medical Device Support, * Laboratory Support, * Technical Customer Service. Strong troubleshooting and problem-solving skills. Experience with CRM systems and ticketing tools. Good understanding of IT concepts such as connectivity, networking, software applications, and remote support tools. Ability to communicate complex information in a clear manner to non-technical users. Excellent written documentation skills. Assets: * Experience in supporting healthcare, medical devices, laboratory equipment, diagnostics, life sciences, or regulated environments. * Bachelor's degree in: Engineering / Information Technology / Medical Sciences / Biology / Biochemistry / Related Technical Disciplines.

About rsight

An optimized combination between Human & Digital RSight® is bringing the recruitment to another level of experience and interaction, offering a unique recruitment experience for each client, candidate and partner. By leveraging the latest technologies and Artificial Intelligence, RSight provides recruiting organizations and individuals with an augmented quality of service and go beyond the current industry possibilities.