Tech Service Analyst
Seoul, SOUTH KOREA
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
- IT Asset Management & Administration
- Manage the lifecycle of IT assets including workstations, POS devices, tablets, mobile phones, printers, and peripherals
- Maintain accurate asset records including allocation, location, warranty, and lifecycle status
- Support asset inventory checks and disposal processes in accordance with asset management policies
- Assist with IT procurement administration including purchase orders, invoice coordination, and GR/IR processes
- IT Service Coordination
- Support daily IT service operations and coordinate incident and service request tickets through the ITSM platform
- Monitor SLA performance and follow up on unresolved issues with relevant support teams
- Assist with service documentation, reporting, and operational tracking
- Coordinate escalations between helpdesk teams, vendors, and internal IT teams when required
- Retail IT Support
- Support operational issues related to retail applications and boutique technology
- Assist with retail user onboarding and offboarding processes
- Help ensure consistent IT standards across retail locations
- Monitor recurring operational issues and support continuous service improvement initiatives
- Technology & Project Support
- Assist with rollout and stabilization of retail IT systems and digital tools
- Support implementation activities for new technology solutions in boutiques
- Provide operational support during system upgrades or technology changes
Technical Competencies
- 3–6 years of experience in IT operations, end-user support, or retail IT environments
- Basic understanding of IT asset lifecycle management
- Experience supporting multi-site or retail environments is preferred
- Familiarity with ITSM tools and ticketing systems
Business Competencies
- Strong service-oriented and hands-on operational mindset
- Reliable and detail-oriented working style
- Ability to communicate clearly with non-technical users
- Strong ownership and accountability in operational tasks
- Sensitivity to luxury retail service standards
- Good communication skills in spoken and written English
#Richemont #WeCraftTheFuture