Sales Associate

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Mission:

The Sales Associate is a fully engaged individual who is committed to contributing to the success of the Vhernier boutique of Rue du Rhône, with the ambition to grow with the Maison. 

If you are looking for an opportunity to enter the world of High Jewellery, and craftmanship and you are curious to learn more, this role has a lot to offer. 

Your mission will be to promote the Vhernier brand image as per the company’s directives. 

Key Responsibilities: 

Sales performance & customer service: 

Contribute to the boutique achieving its sales targets;

Assist clients with Customer Service needs maintaining the brand's high standards;

Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;

Adapt the approach according to the client's needs and motivations; 

Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience.

Stock management and merchandising:

Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock; 

Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;

Assist in the inventory process, including but not limited to stock counting and special projects as needed;

Assist in completing price changes within the Boutique when required.

Boutique operations and cash management:

Accurately and efficiently complete all sales transactions and maintain proper cash records at the boutique’s register;

Adhere to all company policies, procedures, and practices;

Comply with all safety regulations and boutique operational procedures including security.

Product knowledge & sales techniques:

Maintain an awareness of all product knowledge information;

Master the brand's sales techniques as per training received;

Attendance to required training.

Job profile

Required Experience:

Previous experience in luxury retail, services, or luxury hospitality environment.

Personal Skills/Abilities:

Fluency in English is mandatory; 

Excellent interpersonal and communication skills;

Confidence in handling high-value transactions;

Strong understanding of customer service needs and customer (internal and external) priorities;

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;

Self-starter with a team-player approach.

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