Senior Sales Associate, Harrods

Job description

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Senior Sales Associate, you will play a key role representing the Maison, building trustful relationships with clients, and achieving significant Sales Targets.  Your main focus will be on providing best possible Clienteling experience, generating sales and client satisfaction, while maintaining proper boutique operations as per company standards (merchandising, stock take, stock transfers...).

Key responsibilities:

Sales and Retail excellence

• Achieve and exceed personal targets (quantitative and qualitative) and support the boutique sales objectives.
• Ensure high levels of client satisfaction through excellent sales and after sales service skills (Sales Ceremonial)
• Anticipate clients’ specific needs
• Represents the Brand inside and outside the Boutique
• Strive to achieve both 100% NPS and Mystery shopping results
• Ensure impeccable grooming standards according to guidelines

Clienteling & CRM

• Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships
• Build Client strategy per client typology
• Networking within Harrods & Knightsbridge environment to create sales opportunities for oneself & members

Operations

• Carry out administrative tasks such as: clients’ follow up (sales, afters sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc.
• Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.)
• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.

CS / Aftersales

• Ensure highest level of service to After Sales Clients
• Manage complaints and proactively follow up on the repair process from registration to collection
• Ensures the timeliness of repairs taken in by the store
• Strive to achieve conversion in CS to sales

Outreach

• Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods & Knightsbridge area)
• Develop relationships within Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
• Participate to off-site events and clienteling activities organised by Marketing and event team

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Effective interpersonal and communication skills
• Proven Sales track records in the luxury industry
• Competence in MS Office package (especially Excel) - Knowledge of SAP would be a plus
• Passionate, pro-active, enthusiastic, agile learner
• Ability to multitask and understanding of priorities
• Excellent organisational skills
• Detail-oriented focus in your approach to work