Private Client Manager, SEA

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

You will act as an ambassador to the Maison, spending a significant portion of your time in client-facing situations, actively interacting with and recruiting UHNWI into the Maison. Parallel to this, you will work hand-in-hand with the Regional CRM Manager, the global Hospitality team, and boutique teams to plan and execute activities to further develop our existing client base.

This is a newly created role in the Vacheron Constantin Southeast Asia & Oceania (SEAO) organization, and an exciting opportunity to shape the client strategy and contribute to the growth of the Maison.  

VIC Acquisition:

• Develop own VIC/VVIC portfolio by recruiting high potential clients into the brand

• Identify channels (ex: clubs, associations, intermediaries, etc.) and participate in events to connect with circles of UHNWI individuals

• Scope out markets in region with limited or no brand presence with potential for VIC/VVIC recruitment

• Refer prospects to boutiques and support their client journey

• Participate in local and international brand events and act as Maison Ambassador

Drive Top Client Strategy:

• Establish and execute yearly action plans to develop top regional clients

• Systematically track and report activities related to top regional clients

• Coordinate implementation of events and activations to cultivate relationships with top clients

• Deliver unique and tailor-made client experiences to treat VIC’s

• Share post client activity reports and events analysis with stakeholders to ensure follow-up

• Create and execute a plan to re-activate sleeping/inactive clients in the database

Nurturing Top Clients:

• Ensure the highest level of service before, during and after the sale to top clients

• Develop High Value and Les Cabinotiers (unique pieces) segments by closing sales of exceptional timepieces to targeted clientele

• Support SEA Boutique Managers by coaching their sales team to grow the VIC/VVIC client base

• Manage complaints from VIC’s, propose solutions and ensure smooth resolution

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• Relevant experience in the Luxury industry within Sales or other client-facing functions

• Familiarity with CRM approach for UHNWI and the ability to nurture long-term relationships

• Strong presentation, excellent interpersonal and communication skills

• Ability to work in a team environment, with a collaborative approach to deliver results

• Entrepreneurial spirit: results-driven, ability to work autonomously, "can do" attitude

• Travel required within the regional (~30% of time); flexible in terms of working hours

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