Supervisor, Selfridges
London, UNITED KINGDOM
Job description
Supervisor, Selfridges
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
The Boutique Supervisor ensures the efficiency of the daily operations within the boutique and animates the sales team. They will achieve sales targets and ensures an exceptional client experience before, during and after a sale. They act as an Ambassador of the Maison at all times and as a relay of the Boutique Management on the floor.
Key responsibilities:
Boutique Performance:
· Assist the line manager with the definition, implementation and monitoring of commercial action plans to achieve Maison, boutique and category sales targets
Clients’ treatment:
· Behave as an Ambassador of the Brand inside and outside the Boutique
· Provide a “wow” treatment and the highest level of service and care to all customers before, during and after the sale
· Master perfectly the sale ceremony (welcome, discover and understand, convince, close and develop) and is able to adapt according to the clients’ needs and motivations
· Be at ease during negotiation and able to handle objections or complex/challenging client relations
· Meet individual as well as collective targets (quantitative and qualitative)
· Build a strong client relationship in order to increase the loyalty of the clientele
· Be the guardian of the Client experience and lead the development of excellent client relationships (high level of service, storytelling, management of the waiting time, information about Piaget…)
Team management & People development:
· Under the supervision of the Manager, recruit the right profiles and ensure proactively talent pipeline in the sales staff
· Under the supervision of the line Manager, drive performance and compensation management, ensure people development (career committees, mid-year discussions, training & development plans), motivate and reinforce engagement
· Ensure the day-to-day management, training, coaching and animation of a part of the sales staff
Boutique operations:
· Ensure the implementation and respect of all policies, procedures and guidelines (group, Maison and boutique)
· Ensure that the boutique and its counters are in a perfect condition at all times
· Be responsible for the availability, knowledge and use of client and sales tools
· Assist the line Manager with boutique reporting
· Participate to inventories
Visual Merchandising:
· In collaboration with the line Manager, ensure the implementation and respect of Visual Merchandising guidelines to make sure it meets VM standards and general tidiness and cleanliness of the boutique at all times
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
· A minimum of two to five years prior sales/business experience and background in luxury activities (retail or service) is required
· Be proactive and pre-empt boutique and team issues
· Excellent communication skills both written and verbal
· Successfully able to handle multiple demands and competing priorities in a multinational business
· Ability to complete projects in a timely manner
· Curiosity, passion for service and client orientation
· People orientation – Interest in knowledge & experience transmission
· Excellent interpersonal, communication, organizational and problem-solving abilities
· Professionalism is maintained under all
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the UK Area Manager
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg