ServiceNow Developer

Job description

ServiceNow Developer 

The company 

 

A leading luxury goods group, Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion, and accessories. As a family-spirited Group, our central and regional functions pool their expertise to guide, support and challenge our Maisons and businesses to design timeless creations and innovative services that preserve their unique heritage. We help our Maisons, and businesses thrive in new and existing markets while setting unparalleled standards for service and embedding sustainable practices across our operations. 

 

Role Description 

 

As a ServiceNow Developer within the ServiceNow platform team at the Group Technology department, you’ll play a crucial role in developing, implementing, and maintaining solutions on the ServiceNow platform. Your responsibilities include: 

 

· 
Developing and configuring ServiceNow solutions, including forms, workflows, business rules, UI policies, client scripts, and integrations. 

· 
Design, develop, and implement custom applications and modules within the ServiceNow platform to support business processes.  

· 
Configure ServiceNow workflows, UI policies, business rules, client scripts, and access controls to align with organizational needs.  

· 
Integrate ServiceNow with other enterprise systems and third-party applications using REST and SOAP APIs to ensure seamless data flow and functionality.  

You will be responsible for the technical design, development, and implementation of ServiceNow solutions to meet business requirements. You will collaborate with business analysts, stakeholders, and other developers to ensure successful project delivery. Your primary accountability is ensuring the ServiceNow platform is developed and maintained according to best practices and Richemont standards. 

 

Reporting Line: You report to the ITSM Manager. 

 

Key Responsibilities 

 

Design, develop, and implement ServiceNow solutions based on business requirements. 

 

Configure and develop ServiceNow applications and modules. 

 

Document technical specifications, development processes, and testing procedures. 

 

Perform unit testing and integration testing of ServiceNow solutions. 

 

Identify and resolve technical issues within the ServiceNow environment, ensuring minimal disruption to business operations and create and maintain comprehensive technical documentation for configurations, customizations, and integrations. 

 

Collaborate with cross-functional teams to deliver projects on time and within budget. Work closely with IT and business stakeholders and business process consultants to analyze requirements, translating them into effective ServiceNow solutions.  

 

Participate in platform upgrade efforts, including testing and validation. 

 

Analyse and evaluate existing ServiceNow implementations to identify areas for improvement. 

 

Stay updated with the latest ServiceNow features and best practices. 

 

Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices. 

Knowledge, Skills & Qualifications 

 

· 
Strong understanding of ServiceNow platform architecture and development best practices. 

· 
Proficiency in JavaScript, HTML, CSS, and other web development technologies. 

· 
Experience with ServiceNow development tools and techniques, including Glide, Jelly, and AngularJS. 

· 
Knowledge of ITSM processes and ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog.  

· 
Solid analytical and problem-solving skills. 

· 
Good communication skills (both written and verbal). 

· 
Fluent written and oral English. 

· 
French language knowledge is a plus. 

Education & Certifications 

 

· 
3+ years of experience in a ServiceNow Developer role. 

· 
ServiceNow CSA and CAD certificates. 

· 
At least one ServiceNow CIS is a plus. 

· 
A good understanding of ITIL v4.