Client Advisor

Job description

About the job

Vacheron Constantin has, at no time in its 260-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.

 

Throughout the Maison’s universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for.

 

At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people’s achievements first, by ensuring employability, opportunities, and transparency.

 

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfilment drive us.

Be One Of Not Many

Are you excited by the opportunity to build meaningful relationships, driven by sales, and eager to make an impact in a prestigious boutique? At Vacheron Constantin, we’re looking for someone passionate about the world of fine watchmaking, ready to grow their network, create unforgettable experiences for our clients, and contribute to the success of our boutique with energy and dedication!

HOW WILL YOU MAKE AN IMPACT?

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 Develop Client Relationship

·  Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
·  Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
·  Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities

 

Consistently Achieve And Ideally Exceed The Sales Target, Always Following Retail Guidelines

·  Master the key moments of the sales ceremony
·  Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
·  Handling negotiations and objections with ease
·  Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
·  Remain knowledgeable on industry news and competitors

 

Act As A Maison Ambassador

·  Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. 
·  Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
·  Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

 

Deliver Daily Boutique Operations

·  Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
·  Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
·  Assist in the merchandising and daily maintenance of displays and back-stock
·  Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit  
·  Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

 

ABOUT YOU

  

Personal Development & Qualities

 

·  You are a dynamic, passionate and a self-driven Sales Person who wants to be an Ambassador of our prestigious Maison
·  You are result-oriented, efficient, focused on quality service and willing to constantly improve on what has been achieved
·  You are a true team player with strong communication skills, excellent interpersonal competences and empathy
·  You are action oriented, assertive in negotiating and willing to close the deal
·  You hold a good knowledge of local market including awareness of competitors and clients
·  You have proven success and experience in luxury retail or service in a similar position in sales and customer service.
·  You are an excellent communicator, able to develop a local and international clientele by constantly nurturing relationships
·  Written and spoken English, other foreign languages highly appreciated
·  You are organized and familiar with general IT skills, MS Office 

YOU WILL ENJOY THIS NEW ADVENTURE THANKS TO

Our teams . You will join a motivated, creative, and talented team that share the same passion and energy.
Our benefits . Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome and you will be able to give the best of yourself.

Interested? Join us! #VacheronConstantin #OneofNotMany