Sales & Operations Coordinator (External)

Job description

Main Purpose:

The Sales and Operations Coordinator is one of the pillars of our business and collaborates with stakeholders such as commercial, finance, IT, logistics, marketing, HQ, and external partners.

He/ She is responsible to ensure an efficient and effective flow of product distribution for India.

He/she will be instrumental in achieving our sales targets, and optimization of stocks across channels.

KEY RESPONSIBILITIES

Order to Cash Cycle:

·  • Process monthly orders for our regional partners to ensure timely replenishments: valuable and non-valuables
·  • Monitor backorders regularly, and closely follow-up its fulfillment
·  • Monitor client payments, credit limits, and payment terms in collaboration with Commercial and Finance
·  • Liaise with logistics on ensuring deliveries are done promptly
·  • Process Staff sales and purchases

 

Reverse Logistics:

·  • Manage sales returns efficiently, and as per agreed procedures in collaboration with Finance, Commercial, logistics, and partners

 

Inventory Management:

·  • Track target stock fulfillment rates to monitor stock availability across all networks
·  • Communicate alerts on the risk of shortages to business, and ensure continuous follow-up with HQ on the upcoming production
·  • Perform routine stock re-balancing across the Retail network to improve availability
·  • Manage Stock in Consignment, and Stocks for Events in coordination with marketing
·  • Manage stock for conditioning materials associated with the valuables
·  • Reconciliation of Stock Adjustment report with Finance
·  • Assist on yearly physical stock counts in collaboration with regional partners

 

Distribution and Customer Services:

·  • The key point of contact for all the product inquiries from boutique teams, across channels
·  • Manage boutique wish lists for out-of-assortment references
·  • Manage closely the production and deliveries for special orders
·  • Follow-up with CS platform on own stock interventions, and partner repairs

 

Planning and Assortments:

·  • Participate and assist in the demand planning process
·  • Monitor boutique assortments, and make recommendations for change where needed
·  • Assist in the model stock setting for the country

 

Master Data Management:

·  • Maintain and update the different product pricing in the system, as and when needed
·  • Creation of new references in collaboration with HQ and IT
·  • Coordinating the creation of new partners across the country

 

Reporting and Analytics:

·  Issues daily Sales reports to provide visibility to the business.
·  Maintains daily Stock Report to track fulfilments and follow-up actions.
·  Maintains the data integrity of Booster in coordination with the partners.
·  Maintains and updates Sell-in and Sell-out Database
·  Conducts ad-hoc product analysis, as and when needed by the business.
·  Ensure implementation of retailization tools and its adherence in the network

 

Trade Marketing

·  Planning of POS material per boutique/ POS
·  Support visual merchandising implementation in coordination with the Trade Controller/merchandiser.
·  Develop relevant VM locally in collaboration with region/HQ