Roger Dubuis - Boutique Manager
HONG KONG Sales
Job description
HOW WILL YOU MAKE AN IMPACT?
Reporting to the Retail Director, you will be in charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business for the Maison.
Your key areas of responsibilities will be:
Sales:
· To achieve or surpass monthly and yearly sales targets
· To respect the brand’s discount policy
· Sales growth
· Gaining market share
Management:
· Boutique sales strategy
· Boutique action plan (Result driven, monthly review and keep update, monitor and follow up the plan)
· Team collaboration
· To ensure proper attire, grooming and behavior in line with the brand’s guidelines
· To comply operational procedures, provide by the Group
· Lead by example & achieve team growth
· To implement brand’s service strategy
· To handle all customer’s enquiries and complaints
Customer Relations Management:
· To treat customers according to brand’s standards
· To build strong customer relationship and loyalty
· To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
· Organize internal boutique activations
· Monitor & execute Boutique CRM program
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
To contribute in your team success you have/are:
· Relevant work experience in Luxury Watch industry highly preferred
· Proven track record in excellent boutique leadership with vision, strategic and powerful influence skills
· Strong sense of responsibility, highly self-initiated, well organized, good planner, able to work independently and meet deadlines
· Fast learner with good analytical minded and problem-solving skills
· Good interpersonal, communication and presentation skills
· Good command of spoken & written English and Cantonese
HOW DO WE KEEP YOU SMILING?
A great opportunity to work in a reputable and professional leading Company in the Luxury Retail Industry.
Become a part of a professional and dynamic team and take your decisive step towards your career development within our organization.