Retail Manager

Job description

MAIN PURPOSE

 

·  To lead and develop retail channel to achieve retail sales target
·  To develop retail staff capability and retain good talent

 

KEY RESPONSIBILITIES

 

Key Responsibility 1 - Retail Management

 

·  Set and plan for yearly and monthly sales target & lead the boutiques to achieve the target.
·  Implement retail strategy, set performance targets / development plans and actions with all boutiques
·  To monitor the boutique activities and manage sales statistics and KPIs of retail team in order to achieve the given sales target.
·  Be responsible for sales planning, forecasting, daily sales reports, incentive proposal and discount rate control.
·  To host weekly/monthly meeting with SIC for sales review and communicate company’s policy and regulations and listen/ answer to sales team’s suggestions and questions, if any.
·  To gather and compile competitors’ sales figures and sales promotion activities.
·  Managing AS400 system & EPOS in compliance with RCCL standard procedure regarding sales recognition, book-entry, receipt of payment for goods, bank deposit, daily opening and closing, cash handling, petty cash and inventory records
·  Ensuring RCCL audit compliance and safety responsibilities are maintained
·  To review the roster prepared by the store leaders to ensure the manpower is arranged efficiently.
·  To review and analyse monthly operational and overhead expenses to strategize areas to improve efficiency and profitability.
·  To ensure boutique VMD and sales staff are well groomed and coping with the brand’s guidelines

 

  Key Responsibility 2 - People Management

 

·  To recruit talent and build up the solid sales force.  
·  To organize and implement training programs for sales team, including customer management and advanced selling skills.
·  To inspire sales team’s morale and productivities to achieve monthly and annual sales target

 

Key Responsibility 3 - Customer Relations Management

 

·  To manage and ensure the consistent customer service at the every touch point to the highest level of brand standards.
·  To create seamless and integrated processes focusing on an elevated customer experience, store ease-of-use procedure, and ensure global consistency to brand standards.
·  To build a strong customer relationship and loyalty
·  To acquire a relevant customer database for recruitment and retention.

 

Key responsibility 4 - After Sales Service

 

·  To handle after sale service and customer complaints if any.
·  To manage defective and under-repair stock
·  To ordering spare parts from HQ
·  To handle repairs and defective goods for retail networks and franchisee partners
·  To coordinate with APAC Customer Service Center (Chloe Asia) to handle CRM issues, customer complaints and general enquiries
·  To control repair costs inline with budget

 

Sustainability

 

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering. For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

 

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.