Parts and Service Administrator

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Parts and Service Administrator

Watchfinder International | Dallas-Fort Worth, TX

 

Role Overview

Reporting to the Service Operations Manager, you will be working within our servicing department, and responsible for ordering parts for stock and distributing parts to Technicians, as well as liaising with subcontractors, suppliers and repairers for watches that require external work. The role will mainly be admin based , but also hands on dealing with the parts and watches themselves.

 

Responsibilities

 

·  Ordering parts and keeping a core stock of the most used
·  Distributing parts to techs and assigning parts to Job numbers on our Repair management system
·  Keeping parts in relevant locations and keeping this up to date in the system
·  Completing part requests from Logistics, servicing and sales team
·  Sending watches to external contractors
·  Starting and completing servicing time service schedules
·  Communicating and following up with repairers on price and ETA
·  Paying and filing invoices
·  Liaising with Service manager on external quotes
·  Maintain a clean and operational environment
·  Creating parts locations when needed and keeping up to date
·  Managing workload and hitting daily targets
·  Contribute to the general improvements of the parts and operational management

 

Qualifications

 

·  Ideally have strong administrative/office experience
·  Experience working with watches would be beneficial but training can be provided
·  The ability to work collaboratively in a team
·  Your extremely conscientious and strive for continuous improvement
·  You’ll be highly organized and capable of managing your own workload
·  Experience in a service related environment beneficial

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

 

At Richemont, We Craft the Future!

 

Salary will be determined based on relevant skills and experience.