E-commerce Operations Coordinator

Job description

“Our coordinators are a vital part of ironing out the last creases of our operations processes”

-Martijn De Pee – Cartier European ecommerce manager

 

HOW WILL YOU MAKE AN IMPACT?

Reporting to the Cartier e-commerce operations manager, as the e-commerce operations coordinator, you are responsible for enhancing all aspects of the e-commerce purchase, striving to provide our clients an outstanding luxury experience. On a daily basis, you work on bringing the Cartier journey to life within our European digital platform by exceeding our customers’ expectations. You have a strong understanding of the sales process, and you want to make your mark in a fast-growing environment. And above all you want to be part of a growing positive and energetic team.

The ideal candidate will be a quick and enthusiastic learner who has the ability to multitask, ready to take on this position inMarch by latest.

 

KEY RESPONSIBILITIES

·  You ensure the follow-up of all online orders from beginning to end and make sure all escalations from our customer service team are resolved in a timely manner:
·  Be the key contact point between our customer service team and our operational partners such as the warehouse, logistics, finance and fraud teams.
·  Organize and follow up on exceptional order and delivery services for our VIP clients
·  Track, control, answer, raise complaints in time
·  Share important insights and requests
·  Ensure solutions are in place for both the clients and the Maison
·  Ensure a flawless follow up of all return and exchanges

 

·  You are a Cartier representative, you contribute to a positive and productive working environment by leveraging both personal and team qualities to create a highly collaborative network at all times"

 

SKILLS

·  You enjoy challenging and growing environments and demonstrate an entrepreneurial spirit
·  You like to structure and organize your work
·  You are client and sales focused
·  You want to join and contribute to a team striving to build and develop new sales and client experiences for the Maison
·  The ability to take ownership, think independently and be solutions driven

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

·  1-2 years of experience in customer service, sales, logistics or operations coordination/support.
·  Fast-learner, pro-active, enthusiastic, hardworking, diplomatic You have love for the Maison
·  Experience with working in an international environment.
·  Having experience in the e-commerce field or retail is a plus
·  Knowledge of SAP is a plus
·  Fluent in English 

 

HOW DO WE KEEP YOU SMILING?

An international working environment, filled with passionate individuals within a growing team. You will have a chance to gather valuable knowledge of the commercial market and the luxury sector which will pave the way for your future career.

We also offer a competitive salary to reward your efforts and a supportive environment.

 

YOUR JOURNEY WITH US:

If your application is selected we will reach out to you within 1 month for an informal introductory call. In the interview process with us, we always ensure you have complete insight and transparency. If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our team.

 

Richemont is an equal opportunity employer.

 

 

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Learn more about life at Cartier

www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont