Sales Associate

Job description

Job mission
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations

 

Main accountabilities

1. Sales Achievements

·  Ensures a unique and exceptional client experience during a sale
·  Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
·  Adapts according to clients’ needs and motivations
·  Strives to always improve and surprise the clients
·  Deals with ease during negotiations and objections
·  Transmits the passion and values of the Maison
·  Acts as the privileged contact for the client(s) in case of Care Service
·  Meets individual and boutique targets, both quantitative and qualitative

 

2. Client Relationship & Portfolio Development

·  Cultivates strong client relationships and develops client loyalty
·  Efficiently develops the client portfolio
·  Executes targeted CRM actions
·  Participates to client events and acts as an Ambassador of the Maison

 

3. Daily Boutique Operations

·  Respects all group, Maison and boutique policies and procedures
·  Participates to inventories
·  Participates to the set up and breakdowns at opening and closing of the boutique
·  Participates to the implementation of Visual Merchandising guidelines
·  Assists with special projects when requested

 

Key skills

·  Strong interpersonal skills
·  Sales skills & product knowledge
·  Client acumen
·  Team spirit