Deputy Boutique Manager

Job description

As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

 

KEY RESPONSIBILITIES

Boutique Performance & Sales Achievement

·  Assist Boutique Manager  to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets
·  Assist Boutique Manager to monitors boutique KPIs and support the implementation and monitoring of the action plans
·  Assist Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

 

Team Management & People Development

·  Is responsible for of the integration and training of new comers
·  Ensure the day-to-day management, training, coaching and motivation of the boutique team
·  Under the supervision of the Boutique Manager, monitor individual’s KPIs, evaluate the individual performance and support personal development and talent development
·  Ensure the day-to-day management of the After Sales team

 

Client Relationship & Portfolio Development

·  Assist the Boutique Manager to ensure a unique and high professional client service within the boutique
·  Assist the Boutique Manager to implement and monitor the ROI on CRM programs and actions
·  Act as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

 

Boutique Operations & Administration

·  Oversee the back office and administration of the boutique
·  Ensure the execution and delivery in time of all boutique reports
·  Oversee the boutique expenses
·  Ensure the understanding and enhancement of boutique policies, procedures and guidelines including all compliances within the boutique

 

Key Qualifications

·  Minimum bachelor’s degree (any field) with at least 3 years of experience in Retail Management related roles
·  Knowledge of Store operations management
·  Experience in Luxury Retail is a strong advantage
·  Passion for luxury watch and jewellery
·  Good analytical skills and strive for excellence and eye for details
·  Able to understand and synthesize business and market intelligence
·  Fluent in English and Thai, Mandarin a plus
·  Ability to work at the boutique and retail hours

 

WHAT DO WE OFFER?

What is the work environment and culture? How do we keep our team engaged? How will you develop the new joiner?

Generic examples you can add in regards of our Maison:

· 
A unique opportunity to join a dynamic and diverse team that goes the extra mile to elevate the brand equity and desirability of the Maison

· 
Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

YOUR JOURNEY WITH US:

· 
After being shortlisted, you will meet the HR Manager, and give you a preview of the team dynamics and company culture.

· 
You will then have the opportunity to meet with the boutique management team to learn more about the business.

· 
If you are the successful candidate, you will have the opportunity to discover and immerse yourself in our beautiful Maison!

PERSONAL DATA COLLECTION STATEMENT

We, Richemont Luxury (Thailand) Limited (“Richemont”), will collect and process your résumé, curriculum vitae or other personal information such as name, email address, postal address, telephone number and other information regarding yourself, your past employment and/or your education (hereinafter referred to as “Personal Data”) for the purposes related to the evaluation of your application and recruitment process as well as to contact and correspond with you to respond to such applications (“Purposes”). Failure to provide such Personal Data may affect our processing and evaluation of your application.

 

All information provided by you will be used for the Purposes only. If your application is unsuccessful, we will keep your Personal Data for a period of 1 year and will destroy it after such period.

 

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

 

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.